Telegraph 14 November 2019
The Royal Bank of Scotland will open what is believed to be Britain’s
first cashless bank branch next month in as the move towards online
banking continues at pace.
The bank is to open at 49 Bishopsgate, London on November 20, replacing the branch at 62-63 Threadneedle Street, London, which is being closed on December 20.
The “digital bank” will remove the frontline cashier services in the
store and will not have an ATM fitted, meaning customers will not be
able to pay in and take cash out.
Instead, the branch will be used for other banking needs, including appointments to open Isas and other savings accounts as well as applying for mortgages.
Video banking, where people can book appointments to talk to bankers
via video chat will be available, as well as staff to assist with online
banking and “presentation space” for anyone to attend sessions on
protecting against scammers and managing their finances.
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